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About us

XeniaTek team meeting

Welcome To XeniaTek

Since 2022, when we formed Ushank Tech, we have had one goal – be your trusted partner in navigating the dynamic landscape of ServiceNow staffing solutions. Our X factor is many things – mostly caring and hard work but having had worldwide roles in PMO and staffing for America’s largest company and having been the keeper of “ServiceNow’s best kept secret” as a small implementation partner that grew into the largest standalone ServiceNow partner to running P&L for the ServiceNow consulting efforts of a Global System integrator, we have a lot of experience. Mostly, we find this fun and helping anyone with anything to do with ServiceNow is a good way to spend the day!

Mission

At the heart of XeniaTek is a mission to empower organizations to harness the full potential of ServiceNow. We strive to be more than a staffing agency; we are enablers of transformation, ensuring that our clients have the right talent at the right time to achieve their ServiceNow objectives.

Vision

XeniaTek envisions a future where businesses seamlessly integrate ServiceNow into their operations unlocking efficiency, agility, and growth. We aspire to be the go-to partner for organizations seeking not just skilled individuals but strategic contributors to their ServiceNow success.

X factor: Blocking and Tackling

Our Recruiting and Account Management Discipline

01
Discovery & Curiosity

What are your business objectives, technical environment, and workforce needs? Are there gaps in your roadmap? Identify gaps and growth opportunities.

02
Vetting

Let us find the right resource (whether it be a contractor or an introduction some of our really smart friends. Where it is a contractor, we will have talked to them twice before you ever do.)

03
Checking In

Expect to hear from us. We are curious to hear how the project and budget are going. Course correcting when you are flicking one-foot alligators off the boat is a lot better than wrestling 10 footers.

04
“Road Map” (Little/Big)

Again that whole curious thing. Are we helping you to celebrate more IT Award shows? (that is where the CFO and CIO align that this whole ServiceNow thing is not just expensive but useful because we did ……).

Team Members

Uma
Umashankar Thukaram
President & CEO

He leads the company’s global strategy, operations, and vision for delivering next-generation digital and enterprise technology solutions.

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Ryan
Ryan Williams
COO / Global Operations

Rayan is a technology and services executive with deep expertise in enterprise platforms, analytics, and go-to-market strategy.

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Jason
Jason Haines
Director of Worldwide Sales & Marketing

Award-winning strategist building global brand presence and revenue-driving campaigns with proven ROI.

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Troy
Troy Rachey
Sr Key Account Manager

Troy Rachey has been with Ushank Tech since its inception in 2022. He built current accounts and works as a Global Key Account Manager, looking after clients and partners alike

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Madhukara Herle
Madhukara Herle
Director of Operations India

Strategic operations leader driving operational excellence across India's technology landscape and delivery centers.

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Shobha Herle
Shobha Herle
Director of Operations Global HR

Accomplished HR leader specializing in global talent acquisition, employee relations, and organizational development.

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